Delivery & Returns, T&Cs
We accept secure payments electronically through PayPal for orders placed online. Payment by direct bank transfer may be requested for orders placed by email or over the telephone.
POSTAGE & SHIPPING COSTS
For all UK deliveries we charge postage at a flat rate of £5.95.
International orders are charged for small or large box shipping:
Europe £12.50 £20
USA, Canada, Hong Kong £20 £59
Australia, Japan £25 £69
We aim to be as fair as possible with transport costs and will refund where appropriate i.e. multiple items to a single destination. International and UK highland and island orders may occasionally incur an individual delivery rate. We will contact you as soon as possible if either applies to your order. Customers are responsible for payment of any local customs and import duties.
If you need your item/s urgently, have any special requests or queries regarding products or postage, or cannot find a shipping price for your country at checkout, please get in contact via email. We try to be as flexible as possible and will do our very best to answer your questions and accommodate your wishes.
COLLECTION FROM STUDIO
You can now order products on our website and collect from our studio in London, E2 7SH. We aim to have your order ready for collection as soon as possible (usually up to 3 working days) from the date you placed it and will send you an email to confirm details. A pre-arranged date and time for collection must then be organised over email or telephone. Please bring a confirmation email/order number and the card you paid with. The same returns policy will apply.
DELIVERY & AVAILABILITY
We aim to despatch your goods within 2 days of receipt of payment, subject to stock availability and holiday or busy periods. Most UK orders are delivered within 2-5 days of receipt. Please allow at least a week for international deliveries. Though we anticipate a speedy delivery, we cannot be held responsible for 3rd party delays or services. We will endeavour to inform you of any anticipated/known delays as soon as possible. It is sometimes difficult to anticipate customer demand and occasionally items may be out of stock. If this is the case we will inform you by email, as soon as possible, when stock should be available.
We will chose a courier service appropriate to the size and destination of your parcel and a signature will usually be required on delivery. Items returned to us due to an incorrect shipping address or customer delay at depot will incur a re-shipping charge. Upon receipt of your order, please take care to fully inspect your items to ensure you are happy of them before disposing of packaging. If the goods are damaged, please inform us by email, ideally with photographs, within 24 hours.
GIFT ORDERS, WRAPPING & PACKAGING
All orders are wrapped in our usual attractive Caravan Style presentation. If your order is a gift and time allows, we are happy to include a hand-written note and ship directly to the recipient. Please specify delivery address and a request for this complimentary service at checkout at the time of placing your order. Where possible we use recycled materials for outer packaging.
If you are in any way dissatisfied with your purchase you may return it to us within 14 days of receipt of the item (or first courier delivery attempt). We do not offer refunds or exchanges after this date. Returned items must be in their original condition (unworn, unused) for a refund or a replacement. Please contact us by email to arrange for a refund or exchange and to obtain a returns code and return address details as we are unable to accept returned packages without prior authorisation. We are sadly unable to refund return postage costs on unwanted items. When returning an item please obtain a certificate of posting or send by recorded delivery as we cannot refund items that have been lost during return transit. After inspection of the goods we will credit you via your original payment method. We regret that one-off or vintage pieces, items made to order and any special offer or discounted items cannot be returned.
GENERAL TERMS & CONDITIONS:
Every effort will be taken to ensure descriptions, photographic reproductions and specifications of products are correct. However, due to the hand-finished nature of some of our products, slight variations may occur. We reserve the right to change the specification of products without prior notice.
All photos and prices are guides, correct at time of printing and inclusive of vat at 20%. We reserve the right to increase prices.
All orders are subject to acceptance by Caravan Style Ltd. and we will provide you with an order acceptance or rejection notice as soon as is reasonably possible.
Caravan Style Ltd. reserves the right to cancel any accepted orders at our discretion, prior to delivery, whether or not payment has already been charged. If payment has been charged we will immediately issue an appropriate credit to your payment card account.
Caravan Style Ltd. does not accept liability for losses specific to the particular circumstances of the customer, indirect or inconsequential losses or loss of profit, damage to property, or wasted expenditure.