TERMS and CONDITIONS
Effective Date: 9th September 2025
Welcome to Caravan Style. By accessing or using our website located at caravanstyle.com, you agree to be bound by these Terms and Conditions. If you do not agree with any part of the terms, you must not use our website.
1. Use of the Website
You agree to use this site only for lawful purposes.
You must not misuse our website by knowingly introducing viruses or other malicious material.
We reserve the right to restrict access to certain areas of our website or the entire website, at our discretion.
2. Intellectual Property Rights
All content on this site, including text, graphics, logos, images, and software, is the property of Caravan Style or its licensors and is protected by copyright laws.
You may not reproduce, distribute, or exploit any part of the website content without express written permission.
3. User Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
We reserve the right to terminate accounts that violate these Terms.
4. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of those sites.
5. Limitation of Liability
We do not guarantee that the website will always be available or free from errors.
Under no circumstances will Caravan Style be liable for any damages arising from your use of the site.
6. Privacy
Your use of the site is also governed by our Privacy Policy.
7. Changes to These Terms
We reserve the right to modify these Terms at any time. Your continued use of the site following any changes indicates your acceptance of the new terms.
8. Contact us
If you have any questions or concerns about this Privacy Policy and how I handle your personal information, please contact me, Emily Chalmers, using the contact button below.
DELIVERY & RETURNS
Payment
We accept secure payments electronically for orders placed online. Payment by PayPal or direct bank transfer may be requested for orders placed by email or over the telephone.
Postage & Shipping Costs
For all UK deliveries we charge postage at a flat rate of £5.95*
International orders are charged for small / large box shipping*
Europe £12.50 / £20
USA, Canada, Hong Kong £20 / £59
Australia, Japan £25 / £69
*We aim to be as fair as possible with transport costs and will occasionally need to charge extra or refund where reasonable and appropriate. Certain combinations of products ordered will incur an individual delivery rate and we will contact you as soon as possible if this applies to your order.
Customers are responsible for payment of any local customs and import duties.
Delivery & Availability
We aim to despatch your goods within 2 working days of receipt of payment, subject to stock availability and holiday or busy periods. Most UK orders are delivered within 2-5 working days of receipt. Please allow at least a week for international deliveries. Though we anticipate a speedy delivery, we cannot be held responsible for 3rd party delays or services.
We will endeavour to inform you of any anticipated/known delays as soon as possible. It is sometimes difficult to anticipate customer demand and occasionally items may be out of stock. If this is the case we will inform you by email, as soon as possible, when stock should be available.
We will chose a courier service appropriate to the size and destination of your parcel and a signature will usually be required on delivery.
If you need your item/s urgently, have any special requests or queries regarding products or postage, or cannot find a shipping price for your country at checkout, please get in contact via email. We try to be as flexible as possible and will do our very best to answer your questions and accommodate your wishes.
Items returned to us due to an incorrect shipping address or customer delay at depot will incur a re-shipping charge.
Upon receipt of your order, please take care to fully inspect your items to ensure you are happy of them before disposing of packaging. If the goods are damaged, please inform us by email, ideally with photographs, within 24 hours.
Gift Orders, Wrapping & Packaging
All orders are wrapped in our usual attractive Caravan Style presentation. Where possible we use recycled materials for outer packaging. If your order is a gift and time allows, we are happy to include a hand-written note and ship directly to the recipient. Please specify delivery address and a request for this complimentary service at checkout at the time of placing your order.
RETURNS
If you are in any way dissatisfied with your purchase you may return it to us within 14 days of receipt of the item (or first courier delivery attempt). We do not offer refunds or exchanges after this date. Returned items must be in their original condition (unworn, unused) for a refund or a replacement.
Please contact us by email to arrange for a refund or exchange and to obtain a returns code and return address details as we are unable to accept returned packages without prior authorisation. We are sadly unable to refund return postage costs on unwanted items.
When returning an item please obtain a certificate of posting or send by recorded delivery as we cannot refund items that have been lost during return transit.
After inspection of the goods we will credit you via your original payment method.
We regret that one-off or vintage pieces, made-to-order and special offer or discounted items cannot be returned.
GENERAL TERMS & CONDITIONS
Product Descriptions
Every effort will be taken to ensure descriptions, photographic reproductions and specifications of products are correct. However, due to the hand-finished nature of some of our products, slight variations may occur. We reserve the right to change the specification of products without prior notice.
Prices
All photos and prices are guides, correct at time of printing and inclusive of vat at 20%. We reserve the right to increase prices.
Orders
All orders are subject to acceptance by Caravan Style Ltd. and we will provide you with an order acceptance or rejection notice as soon as is reasonably possible.
Order Cancellation
Caravan Style Ltd. reserves the right to cancel any accepted orders at our discretion, prior to delivery, whether or not payment has already been charged. If payment has been charged we will immediately issue an appropriate credit to your payment card account.
Caravan Style Ltd. does not accept liability for losses specific to the particular circumstances of the customer, indirect or inconsequential losses or loss of profit, damage to property, or wasted expenditure.